Orders cannot be canceled once fulfilled. To be eligible for return, your item(s) must be unused ####x2013; in the condition in which it was received, including all original parts, packaging, and accessories. Power equipment products are not eligible for return once they have been in contact with gas or oil. Once gassed or oiled, they will not be accepted for return, even if sent back. All original packaging and packing materials must be included to ensure the safety of the item(s).
The customer is responsible for return without loss or damage. ######xA0; In the unlikely event your order arrives damaged, photos of the item(s) and packaging are required to approve your return request. Non-inventory items must be approved for return by Magister Hydraulics; this includes Cross, Enerpac, and Hose Box items. The return address differs from the address provided below.
If using our account, if lost or damaged in transit, we are not responsible. Magister Hydraulics 45 Montgomery Street Belleville, NJ 07109. Upon receipt, merchandise will be sent to our quality control department for inspection. Be sure to provide your order number, a video of the item(s) operating- demonstrating the issue, and a detailed description of the problems you have encountered.How to measure a hydraulic cylinder####x200B;####x200B;####x200B;####x200B;####x200B;####x200B;####x200B.